Terms and Conditions

Article 1 - Parties

1.1. Seller

Name :
Address
Telephone:
Email :

1.2. Recipient

Name – surname/TC. No.
Address
Telephone
E-mail

Article 2- Subject

The subject of this contract is the determination of the rights and obligations of the parties regarding the sale and delivery of the product, the features and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's http://www.teklifname.com internet site, pursuant to the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

The Buyer is entitled to the name, title, full address, telephone and other access information of the seller, the basic features of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and expenses, etc., all preliminary information about the goods subject to sale, the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. The seller accepts and declares that he/she has been informed about the product in a clear, understandable and internet-friendly manner by the seller, that he/she has confirmed this preliminary information electronically and that he/she has subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website http://www.teklifname.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.

Article 3 - Product/Payment/Delivery Information Subject to the Contract

The type and kind, quantity, brand/model, sales price, payment method, person to receive the product, delivery address, invoice information, shipping fee of the product/products purchased electronically are as stated below. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The buyer accepts to fully cover any damages that may arise from the incorrect or incomplete information provided by this information, and the buyer also accepts all liability that may arise from this situation.

SELLER reserves the right to stop the order if it deems necessary and if the information provided by the BUYER does not correspond to the truth. In cases where SELLER detects a problem with the order, if it cannot reach the BUYER through the phone, e-mail and mail addresses provided by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER during this period, the SELLER will cancel the order in order to prevent any damage to both parties.

Product/Products Purchased

Name, code: … piece
Total Sales Price: …. -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Delivery Person:
Telephone Number:
Delivery Address:
Invoice Person/Institution:
Invoice Address:
Tax Office:
Tax Registration Number:
Shipping Fee: … -TL

Article 4- Contract Date and Force Majeure

Contract Date is the date the order is given by the Buyer on ../.. /…. date.

Situations that do not exist or are unforeseen at the time the contract is signed, that develop beyond the control of the parties, and that make it impossible for one or both parties to partially or completely fulfill their obligations and responsibilities undertaken under the contract or to fulfill them on time, shall be deemed as force majeure (natural disaster, war, terrorism, riot, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party in whose person the force majeure occurs shall notify the other party of the situation immediately and in writing.

No liability shall arise for the parties' failure to fulfill their obligations during the continuation of the force majeure. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate unilaterally.

Article 5 - Rights and Obligations of the Seller

5.1. The seller accepts and undertakes to fully perform the obligations assigned to it in the contract except for force majeure situations in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop from ……………. The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way for the buyer writing their age incorrectly.

5.2. http://www.teklifname.com is not responsible for price errors that occur due to system errors. Based on this, the seller is not responsible for advertising or pricing errors that may occur due to interventions on the system, design or illegal means on the website. The buyer cannot claim rights from the seller based on system errors.

5.3. Shopping can be made from http://www.teklifname.com by credit card (Visa, MasterCard , etc.) or bank transfer. Orders for which the transfer is not made within a week from the date of order will be canceled. The time the orders are taken into process is not the time the order is given, but the time when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the bank accounts. Payment methods such as paid shipment or postal checks which are made without consultation with customer services will not be accepted.

Article 6 - Rights and Obligations of the Buyer

6.1. The Buyer accepts and undertakes to fully perform the obligations assigned to it in the contract other than for force majeure reasons.

6.2. The Buyer accepts and undertakes that by placing an order, it is deemed to have accepted the terms of the business contract and that it will make the payment in accordance with the payment method specified in the contract.

6.3. The Buyer can access the name, title, full address, telephone and other access information of the seller, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery terms and expenses, etc. from the http://www.teklifname.com internet site. The Buyer accepts and declares that he/she has clear, understandable and internet-friendly information regarding all preliminary information regarding the goods subject to sale, the use of the right of "withdrawal" and how to use this right, official authorities to whom he/she can submit complaints and objections, etc. and that he/she has confirmed this preliminary information electronically.

6.4. Depending on the previous article, the Buyer declares that he/she has read and is informed about the www.teklifname.com order/payment/usage procedure information, which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and that he/she has given the necessary confirmation electronically.

6.5. The buyer accepts and undertakes not to damage the product and its packaging in any way in case of returning the purchased product and to return the original invoice and delivery note at the time of return.

Article 7 - Order/Payment Procedure

Order:

After the VAT included TL amount of the products added to the shopping cart (total installment amounts in installment transactions) is approved by the buyer, it is processed through the POS of the relevant bank card. Therefore, an order confirmation e-mail is sent to the customer before the orders are shipped. Shipment is not made without the Order Confirmation e-mail being sent.

Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer using one or more of the telephone/fax/e-mail channels specified in the contract. If necessary, the buyer may be asked to contact his/her bank. The time when orders are taken into process is not the time the order is given, but the time when the necessary collection from the credit card account is made or when it is determined that the transfer (EFT) has reached the seller's account.

Exceptionally, if it is understood that the contracted goods cannot be supplied for a justified reason and/or if a stock problem is encountered, if the buyer is informed immediately in a clear and understandable manner and approves, another good of equal quality and price can be sent to the buyer or, in line with the buyer's wish and choice; a new product can be sent, it can be waited for the product to enter the stocks or for the other obstacle preventing delivery to be eliminated and/or the order can be canceled.

In cases where it becomes impossible to fulfill the delivery obligation of the contracted goods, the buyer is informed of this situation and the total price paid and any documents, if any, that put him/her in debt are returned to him/her within ten days at the latest, and the contract is canceled. In such a case, the buyer will not have any additional material and moral damages claims from the seller.

Payment:

http://www.teklifname.com offers cash transfer order options to buyers who do not want to use their credit card information on the internet. In payment by transfer, the buyer can choose the most suitable bank for them and make the transfer. If an EFT has been made, the date it is transferred to the account will be taken into account. When making a transfer and/or EFT, the “Sender Information” must be the same as the Invoice Information and the order number must be written.

If the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or illegal use of the Buyer's credit card by unauthorized persons for a reason not caused by the Buyer's fault after the delivery of the product, the Buyer is obliged to send the product delivered to them to the Seller within 10 days. In such cases, shipping costs belong to the Buyer.

If the Buyer prefers to pay by credit card, the BUYER accepts, declares and undertakes that it will separately confirm the relevant interest rates and default interest information from its bank and that the provisions regarding interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER in accordance with the provisions of the current legislation.

Article 8 - Shipment/Delivery Procedure

Shipment:

With the sending of the order confirmation e-mail, the product/products are given to the cargo company that the seller has a contract with.

Delivery:

The product/products will be delivered to the buyer's address by the cargo company that the seller has a contract with. The delivery period is 30 days from the sending of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided that the Buyer is notified in advance in writing or via a continuous data carrier.

Products are sent to regions where Cargo companies do not deliver to addresses with a telephone notification.

In regions where the Cargo Company delivers once a week, in cases of inaccuracies or deficiencies in the shipping information, and in cases such as certain social events and natural disasters, there may be a delay in the specified day period. The Buyer cannot impose any liability on the Seller due to these delays. If the Product is to be delivered to a person/institution other than the Buyer, the Seller is not responsible for any extra shipping costs that may arise from the person/institution to whom the product will be delivered not accepting the delivery, inaccuracies in the shipping information and/or the Buyer not being at their location. If the product/products have not reached the Customer within the specified days, delivery problems must be reported immediately to Customer Services using the e-mail address iletisim@…………….com.

In case of damaged packages; Damaged packages must not be received and a report must be prepared by the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there and to check that the products were delivered undamaged and to request that the situation be recorded in a report. Once the package is received by the Buyer, it is deemed that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible, together with the copy of the report that remains with the Buyer.

Article 9 - Procedure Regarding Product Return and Right of Withdrawal

Product Return:

The buyer has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying any penalty. In accordance with the general circular of the tax procedure law numbered 385, in order for the return transactions to be carried out, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods completely and correctly, sign them and send one copy to the seller together with the product and keep the other copy in his/her possession. The right of withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be covered by the buyer.

The right of withdrawal does not apply to goods prepared in accordance with the buyer's requests and/or clearly his/her personal needs.

In the event that the buyer exercises his/her right of withdrawal, the seller shall return the total amount received and any document, if any, that puts the consumer in debt, without charging any cost to the consumer, within ten days at the latest from the receipt of the invoice containing the notice of withdrawal together with the product.

The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value of the product or the decrease in its value.

The general return period for each product purchased by mistake is 7 days. During this period, returns of products whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made in the original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use, or similar conditions are detected on the product and its packaging purchased by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

For product returns, the situation must first be communicated to customer services. Information about sending the product as a return is communicated to the customer by the seller. After this conversation, the product must be delivered to the seller via the cargo company that delivered the product to the buyer's address, together with the invoice containing information about the return. If the returned product reaches the seller and meets the conditions specified in this contract, it is accepted as a return and the refund is made to the buyer's credit card/account. No refund will be made unless the product is returned. The period during which refunds made to a credit card are reflected in credit card accounts is at the discretion of the relevant bank.

If the purchase was made with a credit card and in installments, the credit card refund procedure will be applied as follows: The Bank makes the refund to the buyer in installments, depending on the number of installments the buyer requested to purchase the product. After the seller pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the buyer's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. If the installment amounts paid by the buyer until the cancellation of the sale do not coincide with the refund date and the account closing dates of the card, 1 (one) refund will be reflected on the card every month and the buyer will receive the installments paid before the refund for an additional month after the installments of the sale are completed, for the number of installments paid before the refund, and will be deducted from their current debts.

In case of the return of goods and services purchased with the card, the seller cannot make a cash payment to the buyer due to the contract it has made with the Bank. In case of a return transaction, the member business, that is, the seller, will make the refund through the relevant software, and since the member business, that is, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, cash payment cannot be made to the buyer according to the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the procedure above after the Buyer makes a one-time payment to the Bank.

Article 10-Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the conditions specified below: The seller's warranty liability only applies to consumers who fall within the scope of Law No. 4077. The provisions of the Turkish Commercial Code shall apply for commercial transactions.

Article 11- Privacy

The information specified in this contract by the Buyer and the information provided to the Seller for the purpose of making payment will not be shared with third parties by the Seller.
The Seller may only disclose this information within the framework of the existence of an administrative/legal obligation. If the seller has the information requested from him/her within the scope of any legal investigation documented with investigation capacity, he/she can provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used to obtain provision by securely transmitting it to the relevant banks during the collection process and is deleted from the system after provision.
Information such as the buyer's e-mail address, mailing address and telephone are only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after his/her approval.

Article 12 - Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts at the place of residence of the Buyer or the Seller are authorized up to the value declared by the Ministry of Industry and Trade every December.

In case of order, the Buyer is deemed to have accepted all the terms of this contract. … /…/…